⚡ TL;DR
- Bausch Health needed a structured listening program across 36 countries, 24 divisions, and 62 locations.
- A significant percentage of the workforce consists of non-English-speaking frontline employees with limited email access.
- The global survey was deployed in five weeks after coordinating with HR leaders across 30+ countries.
- 85% participation was achieved by reducing language barriers and broadening access beyond corporate email.
- An engagement score of 8.2 gave leadership a clear baseline to track progress and prioritize improvements.
- 8,000+ open-text responses were analyzed to surface recurring themes across regions.
Challenges: Limited infrastructure to measure engagement across regions
Restricted visibility into engagement across global operations
With employees spread across 36 countries, 24 divisions, and 62 locations, Bausch Health operates within a highly distributed organizational structure. Internal listening practices varied by location, limiting comparability. The absence of a single shared platform meant leadership could not identify patterns while accounting for local nuances.
Engaging a predominantly frontline, multilingual workforce
A significant percentage of Bausch Health's workforce consists of blue-collar employees across multiple countries. Many are non-English speakers with limited or no access to email, making accessible survey deployment a critical operational priority.
Aligning regional leaders for a first global engagement effort
Launching the company's first structured engagement initiative required coordination across HR leaders and stakeholders in over 30 countries. Survey communication and translation had to meet enterprise standards and reflect regional input.
Solution: Building a structured and accessible engagement framework
Global survey deployment in five weeks
Working closely with regional HR leaders across locations, survey communication, translations, and deployment workflows were aligned to regional requirements, enabling a coordinated global rollout in just five weeks.
Making surveys accessible for frontline employees
Ensuring clarity for non-English-speaking frontline employees enabled broader participation across regions. Reducing reliance on corporate email made the survey accessible to employees with limited digital access, supporting consistent engagement across a diverse workforce.
Giving leaders access to team insights
Improved visibility into team-level engagement enabled HR leaders to track trends over time and respond more quickly to areas requiring attention across all 36 countries.
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Results: Establishing a clear global engagement baseline
With CultureMonkey, Bausch Health's leadership gained clearer visibility into frontline experiences that may not have surfaced through traditional reporting channels. This listening approach strengthened organizational awareness and supported more informed decision-making across a complex, highly regulated healthcare environment.