What is transparency at work: Benefits, top tips and examples to practice transparency in leadership

Welcome to the era of see-through business, where transparency is more than just a buzzword – it's a bona fide superpower. In this age of information, employees are no longer content being mushrooms (kept in the dark and fed, well, you know).

According to a study, 90% of professionals believe that trust, and therefore transparency, are essential for satisfaction. It's clear (pun intended) that transparency is the cornerstone of modern leadership.

So, grab your cape, and let's embark on a quest to explore the dazzling world of a transparent workplace: transparency, its supercharged benefits, and some clever tips and examples to wield this superpower effectively.

What does transparency at work mean?

Transparency at work refers to the practice of openly sharing information, processes, decisions, and objectives within an organization. It encompasses creating an environment where there are clear lines of communication, and employees, at all levels, have access to relevant information that impacts their roles and the organization as a whole.

Transparency means that decisions and actions are made with clarity and visibility, and employees are aware of the reasons behind them. It also involves sharing both positive and negative developments, maintaining honesty, and ensuring that employees can trust the information they receive.

Transparent workplaces tend to have better communication, increased employee trust, stronger collaboration, and a healthier organizational culture. This fosters a sense of belonging, engagement, and accountability among employees.

Transparency is vital for making informed decisions, aligning teams with the company's mission and values, and creating an atmosphere of fairness and equity within the workplace. It also contributes to better problem-solving and innovation as employees are more likely to voice their ideas and concerns when they feel informed and valued.

What are the four pillars of transparency?

The four pillars of transparency encompass the fundamental principles and practices that promote openness, honesty, and accountability in various contexts, including business, governance, and leadership. These pillars are:

1. Clear communication

Transparent organizations prioritize clear and effective communication. This involves sharing information openly, ensuring that messages are easily understood, and actively listening to feedback. Clear communication fosters trust and understanding among employees, stakeholders, and the public.

2. Accountability

Accountability means taking responsibility for one's actions and decisions. Transparent entities hold individuals and leadership accountable for their behavior, performance, and adherence to ethical standards. This ensures that there are consequences for misconduct and that commitments are met.

3. Disclosure of information

Transparency relies on disclosing relevant information to the appropriate parties. This may include financial disclosures, performance metrics, decision-making processes, and other pertinent data. Disclosing information helps stakeholders make informed decisions and judgments.

4. Accessibility

Accessibility refers to making information, resources, and opportunities available to all relevant parties. Transparent organizations ensure that information and resources are accessible to those who need them, reducing barriers and promoting equal access to opportunities.

These four pillars collectively form the foundation of transparent culture of transparency, which, in turn, is a cornerstone of trust, credibility, and responsible governance in both the public and private sectors.

Transparency allows organizations to build and maintain trust with their employees, customers, investors, and the wider community while upholding ethical standards and accountability.

Integrity vs. ethics vs. transparency in the workplace

Understanding the distinctions between ethics, integrity, and transparency is essential for fostering a robust organizational culture.

Ethics refers to the moral principles and values that guide an individual's or organization's behavior, establishing a standard for what is right and wrong. These principles form the foundation upon which ethical guidelines and policies are built.

Integrity is the steadfast adherence to these ethical principles, demonstrating honesty, consistency, and moral courage, even in the face of adversity. It is the embodiment of ethical behavior in daily actions and decisions.

Transparency involves the open and honest sharing of information, processes, and decision-making within an organization, ensuring that actions are visible and understandable to stakeholders.

While ethics provides the moral compass, integrity ensures these values are upheld consistently, and transparency ensures that these actions are visible and accountable.

Ethics without integrity can lead to hypocrisy, as professed values are not practiced. Integrity without transparency can result in misunderstandings and mistrust, as stakeholders are unaware of the actions taken. Transparency without ethics and integrity can lead to the disclosure of unethical practices.

Together, these elements create a trustworthy environment where ethical behavior is practiced consistently, integrity is maintained, and operations are conducted openly, enhancing overall organizational credibility and stakeholder confidence.

Lack of transparency in the workplace examples

Lack of workplace transparency can lead to numerous issues that undermine employee trust, engagement, and overall organizational effectiveness. Several examples illustrate the detrimental effects of opacity within an organization:

• Hidden decision-making processes: When key decisions are made behind closed doors without transparent explanations or involvement from relevant stakeholders, employees may feel excluded and demotivated. This lack of insight into decision-making can breed resentment and diminish confidence in leadership.
• Unclear communication channels: In workplaces where communication channels are opaque or convoluted, employees may struggle to access important information or voice their concerns effectively. This can result in misunderstandings, missed opportunities, and a lack of alignment with organizational goals.
• Ambiguous performance evaluation: Without transparent performance evaluation criteria and feedback mechanisms, employees may feel uncertain about how their work is being assessed and what is expected of them. This ambiguity can lead to anxiety, disengagement, and a sense of unfair treatment.
• Non-disclosure of compensation practices: When organizations are not transparent about their compensation practices, including salary ranges, bonus structures, and promotion criteria, employees may perceive inequities and favoritism within the organization. This lack of clarity can erode morale and breed a culture of resentment.
• Opaque career progression paths: Employees value workplace transparency in understanding their career progression opportunities within an organization. When advancement paths are unclear or undisclosed, employees may feel disheartened and may seek opportunities elsewhere, leading to talent retention challenges for the organization.
• Hidden compliance issues: Failure to openly address compliance issues or legal matters within the workplace can lead to serious consequences, including legal liabilities and damage to the organization's reputation. Lack of workplace transparency in this area can create a culture of secrecy and distrust among employees.
• Concealed organizational changes: During periods of organizational change, such as mergers, acquisitions, or restructuring, a lack of workplace transparency regarding the reasons behind these changes and their potential impacts on employees can fuel uncertainty and resistance.
• Hidden decision-making processes: When leaders make decisions without transparently communicating the rationale behind them, employees may feel disconnected and uninformed. This can lead to decreased morale, productivity, and trust in leadership.
• Unclear feedback mechanisms: Without transparent and consistent feedback processes, employees may struggle to understand how they are performing and what areas they need to improve. This can hinder their professional growth and development within the organization.
• Hidden financial health: When organizations do not transparently communicate their financial health, employees may feel uncertain about the stability and future of their employment. This can cause stress and anxiety, reducing overall productivity and engagement as employees worry about potential layoffs or cutbacks.
• Undisclosed policy changes: When policy changes are made without clear communication or explanation, employees may feel blindsided and unsupported. This lack of transparency can lead to confusion, non-compliance, and a sense of instability within the workplace, as employees struggle to adapt to new rules without understanding the reasons behind them.

What does transparency mean in HR?

Transparency in HR refers to the practice of openly sharing information, processes, and decisions within an organization's human resources department. It involves making information readily available to employees and stakeholders regarding HR policies, procedures, and practices.

This transparency extends to various aspects of HR, such as compensation, benefits, performance evaluations, and career development opportunities.

The goal is to create a culture of openness and trust, a transparent environment where employees have a clear understanding of how HR functions and can access information that affects their employment.

Transparency in HR can manifest in several ways:

1. Clear communication: Providing clear, consistent, and honest communication with employees regarding HR policies, benefits, and any changes in these areas.
2. Access to information: Offering easy access to information through employee handbooks, company intranets, or HR portals where individuals can find details about their rights and responsibilities.
3. Equity and fairness: Demonstrating a commitment to fairness in HR practices, including compensation, promotions, and disciplinary actions.
4. Decision-making processes: Sharing insights into how HR decisions are made, especially those related to hiring, promotions, or terminations.
5. Feedback and grievance handling: Welcoming and addressing employee feedback and concerns, demonstrating that their voices are heard and valued.
6. Transparency about goals: Communicating the organization's HR-related goals, such as diversity and inclusion initiatives, and progress toward these objectives.
7. Compliance and legal matters: Ensuring that HR practices align with legal requirements and regulations and openly addressing compliance issues.
8. Conflict resolution: Implementing transparent processes for resolving conflicts and disputes within a positive company culture, ensuring that all parties involved understand the steps taken and the reasoning behind the decisions made.
9. Training and development opportunities: Being transparent about the availability of training and development programs within the organization, as well as the criteria for participation and advancement.
10. Performance evaluation criteria: Clearly outlining the criteria and metrics used for evaluating employee performance, allowing employees to understand how their contributions are being assessed and how they can improve.
11. Promotion policies: Providing workplace transparency regarding the criteria and process for employee promotions, including the qualifications and skills required for advancement within the organization.
12. Benefits and compensation structure: Ensuring workplace transparency in the structure of employee benefits packages and compensation plans, including details on how salaries are determined and any potential adjustments based on performance or market trends.
13. Organizational changes: Communicating openly about any significant changes within the organization that may impact employees, such as mergers, acquisitions, or restructuring efforts, and the potential effects on their roles and responsibilities.
14. Employee involvement in policy development: Encouraging employees to participate in the development and revision of HR policies ensures that their perspectives are considered, fostering a sense of ownership and alignment with organizational values.
15. Open hiring practices: Clearly communicating the hiring process, criteria for selection, and stages involved allows candidates and current employees to understand how hiring decisions are made, promoting fairness and reducing potential biases.

Transparency in HR is critical because it fosters trust and confidence among employees. It empowers individuals with the knowledge they need to make informed decisions about their careers and helps prevent misunderstandings or disputes.

Moreover, it aligns HR practices with an organization's values, promoting a more inclusive fair, more transparent workplace culture.

It's not only about sharing positive information but also addressing challenges or areas for improvement honestly. In essence, transparency is a cornerstone of modern HR practices that contribute to employee satisfaction, engagement, and organizational success.

Why is openness and transparency important as a leader?

Openness and transparency are crucial qualities for effective leadership for several compelling reasons. First, they build trust within a team or organization. When leaders are open and transparent, they demonstrate honesty and integrity, which are foundational for trust. Team members are more likely to respect and follow a leader they can trust.

Second, openness and transparency lead to better communication. When leaders are forthcoming with information, and consistent feedback, it encourages a culture of open dialogue and exchange of ideas. This, in turn, fosters innovation, problem-solving, and overall productivity within the team or organization.

Furthermore, transparency helps in conflict resolution. When leaders openly address issues or concerns, it prevents misunderstandings from escalating into major problems. Team members are more likely to bring their issues to the surface if they believe their leaders are receptive and transparent.

Openness and transparency also lead to improved employee morale. When employees are kept in the dark or feel that leaders are hiding something, it can lead to anxiety and frustration. Conversely, when leaders share information openly, employees feel valued, informed, and part of a larger mission.

Finally, in today's world, transparency is often demanded by stakeholders, including employees, customers, and investors. Companies that practice openness and transparency are more likely to build a positive reputation and are better equipped to navigate crises or setbacks.

Openness and transparency are essential qualities for leaders because they build trust, foster communication, aid in conflict resolution, improve morale, and meet the expectations of stakeholders. Effective leadership requires creating an environment where honesty and clear communication are paramount.

How to become a more transparent leader?

Becoming a more transparent leader is crucial for fostering trust, accountability, and collaboration within an organization. By embracing transparency, leaders can create an environment where employees feel valued, informed, and motivated to contribute their best. Here are several strategies to enhance transparency in leadership:

• Open communication channels: Establishing open lines of communication is paramount. Encourage regular dialogue with employees through team meetings, one-on-one sessions, and digital platforms to facilitate the exchange of ideas, feedback, and concerns.
• Lead by example: Transparency starts at the top. Leaders should model the behavior they wish to see in others by being honest, forthcoming, and accountable in their actions and communications.
• Share information freely: Avoid hoarding information and instead strive to share relevant details about organizational goals, challenges, and decision-making processes. Transparency breeds trust, and sharing information openly fosters a transparent company culture of honesty and collaboration.
• Provide context for decisions: When making decisions that affect the team or organization, provide clear rationale and context behind the choices made. This helps employees understand the reasoning behind decisions and align their efforts accordingly
• Seek and act on feedback: Actively solicit feedback from employees and demonstrate a commitment to acting on their input. This not only empowers employees to voice their opinions but also reinforces the idea that their perspectives are valued and considered.
• Be accessible and approachable: Maintain an open-door policy and create opportunities for employees to engage with you on various matters, whether they are work-related or personal. Approachability encourages transparency and fosters stronger relationships within the team.
• Set clear expectations: Clearly communicate expectations regarding performance, goals, and behavior. Transparency in expectations helps employees understand what is required of them and reduces ambiguity and frustration.
• Admit mistakes and learn from them: Transparency involves acknowledging when things go wrong. Admitting mistakes openly and taking responsibility demonstrates humility and integrity, which are essential qualities of transparent leadership.
• Invest in employee development: Transparent leaders prioritize the growth and development of their team members. Provide opportunities for skill-building, mentorship, and career advancement, and be transparent about the criteria and processes for progression within the organization.
• Regularly update on progress: Keep the team informed about the progress of projects, goals, and any changes within the organization. Regular updates help maintain alignment and ensure that everyone is on the same page, reducing uncertainty and speculation.
• Celebrate successes openly: Acknowledge and celebrate the achievements and contributions of your team members in a transparent manner. Recognizing accomplishments not only boosts morale but also reinforces a culture of openness and appreciation within the organization.

7 Benefits of transparency at work you need to know

Transparency in the workplace offers a multitude of benefits that contribute to a healthier, more productive, and happier work environment. Here are seven key advantages:

1. Trust and credibility: Transparent communication fosters trust among employees, as they feel more confident that they have access to accurate information about company policies, decisions, and changes. This trust extends to management, improving leadership credibility.
2. Enhanced employee engagement: When employees are aware of company goals, strategies, and their roles in achieving them, they become more engaged. Transparency allows employees to understand the bigger picture, leading to higher motivation and job satisfaction.
3. Better decision-making: In transparent workplaces, employees at all levels have access to relevant information, facilitating informed decision-making. A wider range of perspectives and insights can be shared, leading to smarter and more effective choices.
4. Conflict resolution: Open communication can prevent misunderstandings, which often lead to conflicts. Transparent discussions enable issues to be addressed promptly, helping to reduce workplace tensions and enhance collaboration.
5. Innovation and creativity: Transparency can inspire and encourage employees to contribute ideas and innovation to the organization. They're more likely to think creatively when they know their insights are valued and that they have the freedom to explore new solutions.
6. Employee well-being: Being kept in the loop about company plans and changes minimizes feelings of insecurity and anxiety. Employees are more likely to have a better work-life balance when they have a clear understanding of company expectations.
7. Company reputation: A transparent organization is more likely to earn a positive reputation among both employees and the public. This positive image can attract top talent, clients, and customers, ultimately driving the company's success.

Transparency at work is more than just a buzzword; it's a fundamental practice that leads to a more harmonious, innovative, and productive work environment with far-reaching positive effects on the organization's culture and bottom line.

4 Disadvantages of transparency at work

While transparency in the workplace is generally viewed as a positive attribute, there are instances where it can have disadvantages:

1. Overwhelming information

Excessive transparency can lead to information overload. When every detail is shared openly, employees may struggle to filter and prioritize the vast amount of information available, hindering their ability to focus on critical tasks.

2. Loss of competitive advantage

In some industries, complete transparency can result in divulging sensitive information to competitors. Maintaining a competitive edge often requires safeguarding certain trade secrets or strategies, which can be compromised with too much openness.

3. Privacy concerns

Employees may feel uncomfortable when their personal information becomes transparent. Balancing transparency with the need to respect individual privacy can be challenging, as overly transparent policies may lead to concerns about data breaches or misuse of personal information.

4. Insecurity and anxiety

In some cases, full transparency can create an atmosphere of anxiety and job insecurity among employees. For instance, disclosing all financial information, including budgets and revenue figures, without proper context and communication can lead to unwarranted stress and fear about the company's financial stability.

While transparency is generally advantageous for building trust and accountability, it's crucial to strike a balance that aligns with the organization's goals and its specific industry or context to avoid these potential disadvantages.

10 Examples of transparency at work

Transparency at work is essential for building trust and fostering a positive workplace and company culture. Here are ten creative examples of transparency in the workplace:

1. Open salary policies: Some companies opt for complete transparency when it comes to employee salaries. Employees can see what their colleagues are earning, which promotes fairness and motivates them to work towards pay raises.
2. Decision-making transparency: In this approach, companies involve employees in decision-making processes. For instance, they may allow employees to vote on certain decisions, giving them a sense of control and involvement.
3. Real-time performance metrics: Some organizations provide employees with access to real-time performance metrics. This allows employees to track their progress, see how their work aligns with company goals, and make necessary adjustments as needed.
4. Regular town hall meetings: Holding regular town hall meetings where leadership discusses the company's financial health, goals, and future strategies with employees. It encourages open dialogue and allows employees to ask questions.
5. Feedback platforms: Companies can use digital tools to collect anonymous feedback from employees regarding their concerns, suggestions, and criticisms. This ensures their voices and constructive feedback are heard without fear of retaliation.
6. Transparent project management: Implementing transparent project management systems where employees have visibility into project timelines, tasks, and progress updates. This fosters collaboration, accountability, and a shared understanding of project goals and priorities.
7. Open-door policy: Encouraging an open-door policy where employees feel comfortable approaching leadership with questions, concerns, or ideas. This accessibility promotes transparency, communication, and trust between employees and management.
8. Sharing company performance data: Regularly sharing company performance data, such as financial reports, sales figures, and customer satisfaction metrics, with employees. This transparency helps employees understand the company's overall health and performance, fostering a sense of ownership and accountability.
9. Transparent hiring and promotion processes: Communicating clear criteria and processes for hiring and promoting employees, ensuring transparency and fairness in these decisions. This helps build trust and confidence among employees in the organization's commitment to meritocracy and equal opportunities.
10. Open-book management: Practicing open-book management where employees have access to financial information, business strategies, and operational plans. This transparency empowers employees to understand the company's goals and contribute to its success while fostering a culture of shared responsibility and accountability.

These examples of transparency not only boost employee morale but also contribute to a culture of trust and accountability within the organization.

10 Ways on how you can increase transparency at work as a leader?

Increasing transparency at work is crucial for building trust and fostering a positive work environment. As a leader, here are ten creative ways to enhance transparency:

1. Regular town hall meetings: Host frequent town hall meetings to provide updates on company performance, and future goals, and address employee concerns openly.
2. Open-book financials: Share financial data and company budgets with employees, so they understand the financial health and direction of the organization.
3. Anonymous suggestion box: Create a system where employees can submit feedback, ideas, and concerns anonymously, promoting candid communication.
4. Transparent goal setting: Involve employees in setting individual and team goals, aligning them with broader company objectives, and ensuring everyone understands their role in achieving these goals.
5. Share decision-making processes: Explain how decisions are made within the organization, showcasing transparency in the decision-making journey.
6. 360-degree feedback: Implement a 360-degree feedback system where employees receive feedback not only from superiors but also from peers and subordinates, promoting a holistic view of performance.
7. Accessible performance metrics: Share key performance metrics and milestones, so employees can track their progress and understand how their work impacts the company.
8. Diversity and inclusion reports: Regularly publish reports on diversity and inclusion metrics, demonstrating your commitment to creating an equitable workplace.
9. Conflict resolution transparency: Make the conflict resolution process transparent, ensuring all parties involved understand the steps being taken and the expected outcomes.
10. Leadership transparency training: Train leaders and managers to be more transparent in their communication and decision-making, setting an example for their teams.

By implementing these creative strategies, you can enhance transparency, build trust, and foster a workplace where employees feel valued and informed.

How to measure transparency in an organization

Measuring transparency in an organization is crucial for fostering trust, accountability, and a positive work culture. Here are key metrics and methods to effectively gauge organizational transparency:

• Employee surveys and feedback: Regularly conduct anonymous surveys to gather employees' perceptions of transparency within the organization. Include questions about communication clarity, access to information, and trust in leadership.
• Communication audits: Analyze the frequency, channels, and content of internal communications. Ensure that important information about company goals, decisions, and changes is consistently and clearly communicated to all employees.
• Accessibility of information: Evaluate how easily employees can access important documents, policies, and data. This includes the availability of resources on company intranets, HR portals, and internal communication platforms.
• Decision-making processes: Assess how decisions are communicated within the organization. Transparency can be measured by how well employees understand the rationale behind major decisions and how often they are included or consulted during these processes.
• Feedback mechanisms: Check the effectiveness of feedback channels such as suggestion boxes, town hall meetings, and one-on-one sessions. Measure how often feedback is solicited, how it is addressed, and how improvements are communicated back to employees.
• Open-door policies: Review the implementation and effectiveness of open-door policies. Measure how accessible leaders are to employees and how frequently employees take advantage of these opportunities for open communication.

How can transparency in the workplace improve employee engagement and retention?

Transparency in the workplace can significantly enhance employee engagement and retention through several mechanisms:

1. Building trust: Transparency fosters trust by creating an open and honest work environment. When employees perceive transparent communication and that their organization is candid about its operations, challenges, and decisions, they are more likely to trust their leaders and the company as a whole.
2. Empowerment: Transparent organizations often empower employees with information, allowing them to understand the bigger picture. This empowers them to make informed decisions, take ownership of their work, and feel more engaged.
3. Open communication: Transparent workplaces encourage open communication. When employees feel comfortable sharing their thoughts and concerns, it enhances their engagement. They also appreciate that their feedback is valued.
4. Clear expectations: Transparency in setting expectations and performance metrics can lead to higher job satisfaction. When employees understand what is expected of them and how their performance is measured, they can work towards those goals effectively.
5. Reduced uncertainty: In transparent workplaces, employees have a clearer view of their future within the organization. This reduced uncertainty about job security and career progression leads to higher retention rates.
6. Inclusion: Transparency helps in conveying the organization's commitment to diversity and inclusion. When employees see that the company is making strides to be fair and inclusive, it improves engagement and retention, especially among underrepresented groups.
7. Feedback and recognition: Transparent organizations are more likely to provide regular feedback and recognition. When employees know where they stand and feel their efforts are appreciated, they are more likely to stay engaged and committed.
8. Alignment with values: Transparency ensures that the company's values align with employees' values. This alignment is crucial for employee satisfaction and retention because it reduces cognitive dissonance.
9. Adaptability: Transparent organizations are often better at adapting to change. When employees are aware of shifts in the industry or the company's strategy, they can prepare themselves accordingly, reducing stress and potential turnover during transitions.
10. Personal development: Transparency can lead to more robust professional development opportunities. When employees know about growth paths, they can develop the skills needed for their next role within the company.

Transparency in the workplace isn't just a buzzword; it's a strategic approach that can significantly enhance employee engagement and retention. When employees feel informed, empowered, and valued, they are more likely to stay committed to their organization and contribute to its success.

Conclusion

Embracing transparency in the hiring process can yield a multitude of benefits, from building trust and enhancing communication to fostering a more inclusive and engaged workforce.

By practicing transparency in leadership, businesses can not only weather challenges more effectively but also thrive in an environment where openness encourages transparency and honesty is valued.

As leaders, employees, and organizations as a whole, the journey toward greater transparency is a collective effort that paves the way for better decision-making, increased job satisfaction, and higher levels of overall success.

FAQs

1. Why is transparency important in teamwork?

Transparency in teamwork is crucial because it fosters a sense of belonging among employees. When team members have access to information and understand decision-making processes, they feel valued and included. This openness enhances trust, collaboration, and accountability, leading to a more cohesive and motivated team where everyone is aligned with common goals and objectives.

2. How can you show your transparency in your workplace?

Demonstrate transparency in the workplace by openly sharing information, involving employees in decision-making, and providing clear communication channels. Regularly update team members on project progress, company performance, and changes in policies. Encourage feedback and address concerns promptly. This approach fosters a sense of belonging and trust, ensuring employees feel valued and integral to the organization.

3. What are the advantages of transparency?

Transparency offers several advantages, including fostering a sense of belonging among employees. It builds trust, enhances communication, and promotes accountability. When employees feel informed and included, they are more engaged and motivated. Transparency also helps in aligning team efforts with organizational goals, leading to improved productivity and a positive workplace culture.

4. What are the disadvantages of being transparent at work?

While transparency has many benefits, it can also have disadvantages, such as the potential for sensitive information to cause anxiety or misunderstandings among employees. Over-sharing might lead to information overload or unintended conflicts. However, with careful management and clear communication, these issues can be mitigated while still maintaining a sense of belonging and trust within the team.

5. How can employees contribute to a transparent work culture?

Employees contribute to a transparent work culture by actively engaging in open communication, sharing relevant information, and providing honest feedback. They should also practice accountability, take responsibility for their actions, and support their colleagues in doing the same. By participating in decision-making processes and promoting inclusivity, employees can help build a culture of trust and openness within the organization.

6. What are best practices for maintaining transparency with remote or hybrid teams?

To maintain transparency with remote or hybrid teams, establish regular and clear communication through virtual meetings, emails, and collaborative platforms. Share updates on company goals, projects, and any changes promptly. Use transparent tools for tracking progress and performance. Encourage feedback and ensure it is acted upon. Foster an inclusive environment where all team members feel heard and valued, regardless of their location.