30+ IT department survey questions for employees: What to ask, how to ask, and why it matters in 2025

Think about a tech support hotline. When someone calls in with a tricky issue, the efficiency and clarity of the responses determine whether the problem is solved quickly or frustration sets in. Behind every smooth resolution is a team that communicates well, has the right tools, and feels heard.

Surveying your IT department works much the same way. By asking the right questions, you can uncover where team members feel empowered, where processes slow them down, and what support they need to excel.

In this blog, we’ll explore essential IT department survey questions designed to capture insights that improve performance, morale, and overall technology support effectiveness.

What is an IT department survey for employees?

An IT department survey for employees is a structured way to gather feedback on how well your internal tech systems, services provided, and support are actually working for the people using them every day. It goes beyond ticket counts or system uptime stats—it taps into the employee experience. Are they satisfied with the tools they use? Is the helpdesk solving problems efficiently? Do they feel heard when tech issues slow them down?

These surveys typically include IT satisfaction survey questions that cover areas like software usability, hardware reliability, communication with support teams, and responsiveness of IT services regarding service delivery. Whether it’s a quarterly internal IT feedback form or a quick helpdesk feedback survey after a support request, the goal is to understand where frustrations are brewing and where improvements can be made.

Unlike broader employee engagement polls, an employee technology survey zooms in on digital workflows, system performance, and overall IT service quality. Done right, it becomes a continuous loop of feedback and improvement—driven by real input that can enhance the overall service. from the people who interact with your tech stack every single day.

Goals your IT team can achieve with regular employee feedback

Collecting employee feedback isn’t just about fixing what’s broken—it’s about building an IT environment that actually works for your people. Regular check-ins help your IT team stay aligned with user needs, spot friction early, and support smarter tech decisions. Here’s what consistent feedback can help your IT team achieve:

• Improve service quality and response times: When employees fill out an IT service quality survey, they often point out areas where support feels slow or unresponsive. This data helps IT identify delays in the process—whether it's a backlog at the helpdesk or unclear communication. Over time, teams can tweak SLAs, reassign workload, or even automate common fixes, all of which lead to faster support and happier employees.
• Prioritize the right tech investments: Not every shiny new tool adds value. With ongoing feedback from employee technology surveys, IT teams can see which tools are essential, which are redundant, and which features go unused. This helps leadership avoid unnecessary spending and focus budgets on tech that genuinely improves workflows and supports employee efficiency.
• Identify recurring pain points: One-off complaints are easy to overlook, but when the same issue pops up in multiple internal IT feedback forms, that’s a pattern worth acting on. Recurring feedback about login issues, software crashes, or slow internet can point to systemic problems. Addressing these early prevents downtime, reduces ticket volume, and shows employees their concerns aren’t falling into a black hole.
• Strengthen IT-helpdesk relationships: Many employees hesitate to reach out to IT unless it’s absolutely necessary, often due to past poor experiences. A helpdesk feedback survey gives them a safe space to share how those interactions felt—were they heard, helped, or frustrated? The IT team, in turn, gains insight into how their communication style, tone, or process could be improved to rebuild trust and responsiveness.
• Boost adoption of new tools and systems: When a new tool is rolled out and no one’s using it, the problem isn’t always the tech—it’s often a gap in training, timing, or support. Surveys uncover whether employees understood the rollout, found the tool useful, or ran into issues early on. This feedback lets IT course-correct before the investment flops and ensures smoother onboarding in future launches.

30+ IT survey questions to ask your employees

Creating a great IT satisfaction survey isn’t just about asking random tech questions—it’s about targeting the right areas that impact daily work. A well-structured internal IT feedback form helps your team pinpoint what’s working, what’s frustrating, and where improvements are needed. Here are 30+ employee technology survey questions your IT department can start using right away:

1. How satisfied are you with the overall support provided by the IT department?
2. Do you feel the IT team responds in a timely manner to your requests?
3. How would you rate the professionalism of the IT support staff?
4. Are your IT-related issues usually resolved on the first attempt?
5. How comfortable are you reaching out to IT when you face a technical issue?
6. How would you rate the speed of IT ticket resolution?
7. Are IT communications (emails, updates, alerts) clear and helpful?
8. Have your experiences with the helpdesk improved over the past year?
9. Does IT follow up with you after a support ticket is closed?
10. How often do you face repeat issues after a fix is applied?
11. Are your company-provided devices reliable and up to date?
12. Do you experience frequent technical issues with your hardware?
13. Are you satisfied with the current software tools provided for your role?
14. Is there any software you think would improve your productivity?
15. Do you face challenges using any business-critical tools?
16. Do you feel confident about your data being secure on company systems?
17. Have you received clear guidance on cybersecurity best practices?
18. Are you aware of how to report a potential security threat?
19. How often do you update your passwords and security credentials?
20. Do you feel supported by IT when navigating security protocols?
21. When you last contacted the IT helpdesk, was your issue handled efficiently?
22. Was the support team respectful and patient during the process?
23. Did the IT team explain the issue and solution clearly?
24. Were you satisfied with the speed of the resolution?
25. What could the helpdesk team improve in handling support requests?
26. Did you receive adequate IT support during your onboarding?
27. Were you trained properly on how to use internal systems and tools?
28. Are there any tools or platforms you still find confusing to use?
29. Would refresher training on certain systems be helpful to you?
30. How would you rate the technical onboarding experience overall?
31. Do you feel your IT-related feedback is taken seriously?
32. How often are you asked for your input on IT changes or upgrades?
33. Would you participate in regular IT department surveys in the future?
34. What’s one IT tool or service you wish we had?
35. Is there anything you want the IT department to know but haven’t had a chance to share?
36. Do you get timely support when working remotely?
37. Are the remote access tools stable and reliable?
38. Have you experienced any tech-related issues during virtual meetings or calls?
39. How well does IT support your hybrid work needs?
40. What challenges do you face with IT systems while working outside the office?

What makes a good IT survey question?

A good IT survey question isn’t just about checking a box—it’s about getting honest, specific, and actionable feedback. The best questions are clear, jargon-free, and focused on one issue at a time. If an employee has to guess what you're asking, they're more likely to skip the question or give a vague answer. Avoid tech-speak unless you're sure everyone understands it.

Strong questions also dig deeper than surface-level satisfaction. Instead of asking “Are you happy with our IT support?”, ask “Was your most recent issue resolved in a way that helped you get back to work quickly?” This not only captures service quality but also reflects the employee’s experience in terms of user satisfaction. That’s how an IT satisfaction survey becomes genuinely useful for continuous improvement.

A good internal IT feedback form includes a mix of rating scales, multiple-choice options, and open-ended questions. The combination helps you collect measurable data while still leaving room for nuance. Whether you're running a helpdesk feedback survey or a broader employee technology survey, the goal is always the same: gather real insights that help IT teams improve their service, systems, and support in a private manner. in ways that actually matter through an employee survey.

But even the best-designed questions raise another challenge—should IT surveys be anonymous or open?

Should IT surveys be anonymous or open?

Whether to make IT surveys anonymous or open depends on what kind of feedback you’re looking for—and how much trust exists between your employees and the IT team. Anonymous tech survey tools encourage honesty, especially when employees have critical feedback they might hesitate to share otherwise. If the goal is to uncover recurring frustrations or issues with IT service quality, anonymity often results in more candid responses.

On the other hand, open surveys allow for follow-up. If someone highlights a specific issue with a system or process, the IT team can reach out, dig deeper, and resolve it quickly. This is especially helpful when using employee feedback software in UAE-based companies where response time and cultural expectations around service matter. Open feedback also fosters accountability and encourages more thoughtful input.

A smart approach is to offer both. Give employees the option to leave their name or remain anonymous. This builds trust while still gathering the detailed insights your IT department needs. Whether you're collecting responses through an internal IT feedback form or an IT satisfaction survey template, the choice should align with your company culture—and how ready you are to take action on what people actually say.

Once you decide on anonymity, the real test is uncovering the everyday frustrations employees face with IT.

Common employee frustrations with internal IT and how to uncover them?

Even the most well-meaning IT teams can miss the mark when they don’t have visibility into what employees are actually struggling with. Frustrations pile up quietly—until they show up in complaints, delays, or lost productivity. Here are some of the most common internal IT pain points and how to uncover them with the right IT department survey questions for employees:

• Slow response times from IT support: One of the top complaints in any IT satisfaction survey is how long it takes to get help. Employees don’t want to chase down updates or feel like their ticket disappeared into the void. A well-timed IT service quality survey can reveal average wait times, identify bottlenecks, and show how delays impact productivity—especially in departments that rely heavily on timely tech fixes.
• Unclear communication during issue resolution: It’s frustrating when employees receive an email full of acronyms or half-answers. If users don’t understand what IT did or what’s expected of them, the problem doesn’t really feel resolved. Use a helpdesk feedback survey to ask, “Was the explanation clear and helpful?” or “Did you understand the steps taken to resolve your issue?”
• Tools that don’t match actual job needs: Not all employees use tech the same way. When software tools are chosen without user input, they can become blockers rather than boosters. A good employee technology survey should ask what tools are actually used, which are confusing, and what alternatives might better support daily workflows. You may discover underused features, or entire platforms, that need to go.
• Frequent recurring issues that waste time: There’s nothing more frustrating than fixing the same issue over and over. When problems return, it signals deeper infrastructure or configuration flaws. Ask employees if they’ve had to report the same issue multiple times in the past month. These insights, collected via an internal IT feedback form, help IT teams address root causes instead of applying short-term fixes.
• Weak support for hybrid and remote work: With more companies embracing flexible work models in 2025, IT needs to support employees no matter where they are. If VPNs drop, access tools glitch, or remote help is delayed, frustration sets in fast. Include survey questions like “Do you receive timely IT support while working remotely?” or “Are your remote tools reliable and easy to use?”
• Feeling ignored or dismissed by IT: Even if issues are logged, many employees feel like their concerns vanish into a black hole. When follow-ups don’t happen or feedback leads to no visible change, trust in the IT team erodes. Use an anonymous tech survey tool to ask, “Do you feel your feedback is valued and acted upon?” This simple question can surface deeper problems in team perception and communication.

But identifying frustrations is only step one—how can IT leaders actually interpret patterns and act faster?

How AI can help interpret IT feedback and improve tech operations?

AI is transforming how IT teams make sense of employee feedback by quickly analyzing large volumes of data from IT satisfaction surveys and helpdesk feedback surveys. Instead of manually sifting through responses, AI-powered tools can identify patterns in job roles, common frustrations, and emerging issues across thousands of survey entries. This means IT leaders get a clearer, faster view of what’s working and what isn’t.

Beyond just spotting problems, AI can categorize feedback by urgency and topic, helping IT teams prioritize fixes that will have the biggest impact. For example, if many employees report issues with remote access tools or software glitches, AI can flag these trends early. This proactive insight enables IT departments to optimize systems and improve service quality before frustrations escalate.

In 2025, tools like CultureMonkey IT survey solutions leverage AI not only to analyze multilingual feedback from UAE firms but also to deliver actionable reports in real time. By integrating AI with employee feedback software, IT teams can continuously improve tech operations, ensuring their internal IT feedback forms turn into meaningful change that boosts productivity and satisfaction.

Best tools to run employee IT surveys in 2025

Gathering honest, actionable IT feedback is easier and more efficient when you have the right tools on your side. In 2025, survey platforms have evolved beyond simple questionnaires — they now include AI-driven analytics, seamless integration with other software, multilingual support, and user-friendly interfaces tailored to the needs of IT departments. Whether you want to run a helpdesk feedback survey, an IT service quality survey, or a broad employee technology survey, the right platform can make all the difference. Here are six of the best tools to consider:

1. CultureMonkey

CultureMonkey is an employee engagement and feedback platform that empowers IT teams to capture actionable insights quickly and effectively. Designed to boost participation and generate meaningful results, it is especially suited for organizations looking to improve internal IT services.

Key features include:

• Customizable IT survey templates: Ready-to-use templates tailored for IT satisfaction, helpdesk feedback, and technology adoption.
• Multilingual surveys: Reach employees in their preferred language to ensure inclusivity and higher response rates.
• Anonymous feedback collection: Encourage honest responses without fear, ensuring employees share real issues.
• AI-powered analytics: Detect sentiment trends, emerging problems, and areas needing immediate attention.
• Multi-channel distribution: Share surveys via email, Slack, Teams, WhatsApp, and SMS for maximum reach.
• Manager dashboards: Enable IT leaders to track department-level insights and take timely action.
• Lifecycle and pulse surveys: Continuously collect feedback at different employee touchpoints, from onboarding to ongoing IT support.

With CultureMonkey, IT departments can transform employee feedback into actionable strategies, enhance technology adoption, and improve overall satisfaction across the organization.

2. Qualtrics EmployeeXM

Qualtrics stands out with its powerful AI and machine learning capabilities that quickly analyze large volumes of employee feedback. It provides real-time insights into IT satisfaction survey questions and can identify emerging issues before they become widespread problems. With customizable surveys and advanced reporting, Qualtrics helps IT teams prioritize and address critical pain points efficiently.

3. Microsoft Viva

Designed to integrate seamlessly with the Microsoft 365 ecosystem, Microsoft Viva combines communication, learning, and wellbeing tools with employee feedback features. For IT teams, it offers an easy way to distribute surveys and gather feedback within the familiar Microsoft environment, helping to improve internal IT support and technology adoption across hybrid workplaces.

4. Workday Peakon Employee Voice

Workday Peakon excels at collecting real-time employee feedback through pulse surveys and delivering detailed analytics. Its AI-driven engine personalizes follow-up questions based on initial responses, which helps uncover deeper insights into IT frustrations or satisfaction. The platform’s intuitive dashboards also make it simple for IT managers to track trends and measure improvements over time.

5. Culture Amp

Culture Amp is known for its focus on employee experience and engagement, making it an excellent choice for internal IT feedback. It offers customizable templates, including IT satisfaction survey templates, and strong multilingual support—ideal for companies in diverse regions like the UAE and broader MENA. The platform’s robust analytics enable IT teams to translate employee feedback into actionable improvements.

6. 15Five

15Five focuses on continuous employee engagement through frequent feedback, goal setting, and recognition features. Its user-friendly interface encourages employees to share honest opinions about IT services regularly, not just during annual surveys. This ongoing feedback loop helps IT teams stay agile and responsive to evolving technology needs and support challenges.

7. TINYpulse

TINYpulse specializes in quick, anonymous pulse surveys that capture employee sentiment regularly. Its simplicity and emphasis on anonymity make it ideal for uncovering honest feedback about internal IT frustrations that might otherwise go unreported. The platform’s actionable reports help IT departments track progress and maintain high levels of user satisfaction over time.

The importance of Arabic-first internal surveys in the Middle East

In the Middle East, language plays a crucial role in how effectively employee feedback is gathered and understood. While English is widely used in business, Arabic remains the first language for many employees. An Arabic-first internal IT feedback form ensures that all staff members can comfortably express their thoughts, especially when responding to different types of detailed IT satisfaction survey questions. This leads to richer, more accurate insights into IT service quality and user experience.

When surveys are offered primarily in Arabic, organizations show respect for cultural and linguistic preferences, which helps build trust and increases participation rates. Employees are more likely to share honest feedback when they feel satisfied and don’t struggle with language barriers or risk misunderstandings. This is especially important in tech-heavy roles where complex IT terminology might otherwise cause confusion or frustration.

Platforms like CultureMonkey IT survey solutions are designed to support Arabic-first and multilingual surveys, making it easier for UAE firms and other MENA region companies to perform effective capture of valuable internal IT feedback. By prioritizing Arabic in your employee technology surveys, your IT department can better understand local challenges and deliver solutions that truly meet the needs of your diverse workforce.

Tech adoption challenges in MENA: Why IT feedback matters more?

Tech adoption in the MENA region faces unique hurdles, from varying digital literacy levels to infrastructure gaps. These challenges can slow down the efficiency of internal IT systems and frustrate employees. That’s why collecting regular, detailed IT feedback is essential for IT teams looking to support smooth tech adoption and improve overall service quality.

• Diverse workforce with different tech skills: The MENA region’s workforce includes employees with a wide range of digital proficiency. IT satisfaction survey questions help identify who needs more training or support, allowing IT departments to tailor resources and avoid tech adoption roadblocks.
• Legacy systems and slow upgrades: Many organizations in MENA still rely on outdated IT infrastructure, making new technology integration difficult. Employee feedback software in the UAE can highlight recurring issues caused by legacy systems, giving IT teams data to prioritize upgrades effectively.
• Cultural expectations around IT support: Expectations for IT responsiveness and service quality vary across the region. Regular internal IT feedback forms provide insight into how well IT meets these expectations and where improvements can boost employee satisfaction.
• Language and communication barriers: Multilingual support is vital in MENA’s diverse workplaces. Collecting feedback in native languages through tools like CultureMonkey IT survey solution ensures clearer communication and better understanding of IT challenges.
• Remote and hybrid work complexities: The rise of hybrid models in MENA brings additional IT support challenges, such as remote access reliability. Employee technology surveys can pinpoint where remote workers face issues, helping IT departments allocate resources and improve support strategies.

How does CultureMonkey support multilingual IT feedback in UAE firms?

In the UAE’s multicultural and multilingual work environment, gathering meaningful IT feedback means overcoming language barriers and cultural nuances. CultureMonkey’s IT survey solution is designed to bridge these gaps, allowing firms to collect clear, honest, and actionable feedback from all employees and clients.

By supporting multiple languages and providing culturally aware survey tools, CultureMonkey helps UAE companies better understand and improve their IT service quality.

• Seamless multilingual survey creation: CultureMonkey enables IT teams to build surveys in multiple languages, including Arabic and English, without duplicating effort. This means every employee receives questions in their preferred language, which increases clarity and boosts participation rates. It’s especially important for IT satisfaction survey questions, where technical language needs to be fully understood to get accurate responses.
• Real-time translation and reporting: The platform offers real-time translation of responses, allowing IT managers and decision-makers to view feedback instantly in one consolidated dashboard. This eliminates language delays and ensures that urgent issues raised in Arabic, English, or other languages are addressed swiftly. Quick access to translated data helps IT teams improve tech operations faster.
• Culturally relevant question templates: CultureMonkey provides customizable survey templates designed specifically for the UAE and broader MENA region. These templates include language and examples that resonate culturally with local employees, encouraging more honest and detailed feedback about internal IT issues. This tailored approach is key to collecting quality insights from diverse teams.
• Anonymous feedback options for honest responses: To get genuine feedback, CultureMonkey supports anonymous survey features, giving employees peace of mind when sharing frustrations or concerns about IT services. This is especially useful in hierarchical work cultures where employees may hesitate to openly criticize the IT department.
• Integrated analytics for multilingual data: CultureMonkey’s analytics engine compiles feedback across languages into unified, easy-to-understand reports. This helps IT teams spot trends, recurring problems, and areas of success across different language groups and departments, ensuring no voice is lost in translation.
• Support for hybrid and remote workforce participation: With many UAE companies embracing hybrid work, CultureMonkey’s platform is accessible on multiple devices and locations. This flexibility allows remote and on-site employees alike to participate in IT feedback surveys anytime, ensuring comprehensive coverage of the entire workforce’s experience.

Conclusion

In today’s fast-evolving work environment, collecting thoughtful IT department survey questions for employees is vital to understanding real user experiences and improving service quality. When surveys are designed carefully—balancing anonymity with openness—and combined with AI-driven analysis, IT teams can uncover hidden pain points and act quickly. This approach helps ensure technology supports productivity rather than hinders it, especially in diverse workplaces where clear communication is key.

For companies in the Middle East and beyond, prioritizing Arabic-first and multilingual surveys is critical to capturing authentic feedback from every employee. CultureMonkey offers a powerful IT survey solution tailored for such needs, making it easy to run inclusive, insightful surveys and turn data into action. If you want to elevate your internal IT feedback process and deliver better tech experiences, CultureMonkey is the partner you need.

FAQs

1. How often should our IT team send employee satisfaction surveys?

Sending surveys quarterly strikes a good balance—frequent enough to catch issues early but not so often that employees feel overwhelmed. For fast-changing environments, monthly pulses can help. Annual deep-dive surveys are also useful for long-term trends. Adjust frequency based on your team’s capacity and feedback volume to keep responses meaningful.

2. How do I analyze IT survey data and turn it into action?

Start by categorizing feedback into themes like response time or tool usability. Use AI-powered tools to spot trends and prioritize common issues. Share insights with your IT team and leadership, then develop targeted action plans. Regularly track improvements via follow-up surveys to ensure changes positively impact employee satisfaction and gather answers.

3. Why is collecting IT feedback essential in hybrid work models?

Hybrid work adds complexity to IT support, with remote employees facing unique challenges. Collecting feedback helps identify gaps in remote access, connectivity, and tool usability. This insight enables IT teams to tailor solutions, ensuring all employees—whether remote or on-site—have reliable, effective technology for their work.

4. Can CultureMonkey help with IT-specific survey templates?

Yes, CultureMonkey offers customizable IT satisfaction survey templates designed to capture detailed feedback on helpdesk performance, tech tools, and service quality. These templates are adaptable for multilingual environments, making them ideal for UAE firms seeking clear, actionable IT feedback without creating surveys from scratch.

5. Should internal IT surveys be anonymous or named?

Anonymous surveys encourage honest, candid feedback, especially about sensitive IT frustrations. However, named surveys allow for follow-up and quicker issue resolution. A mixed approach—anonymous for sensitive topics and open surveys for general feedback—often works best to balance transparency with trust.