eNPS (Employee Net Promoter Score) is a metric derived from the Net Promoter Score (NPS) framework, adapted for measuring employee loyalty and advocacy. Employees are asked one core question: "On a scale of 0–10, how likely are you to recommend this company as a place to work to a friend or colleague?" Based on their responses, employees are classified as Promoters (9–10), Passives (7–8), or Detractors (0–6). The eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Why eNPS Matters
eNPS provides HR and leadership with a fast, standardised pulse on employee sentiment. Its single-question format means it can be run frequently (monthly or quarterly) without survey fatigue. When tracked over time, eNPS reveals whether culture, leadership, or business changes are improving or eroding employee loyalty. It also correlates strongly with retention - Detractors are significantly more likely to leave within 12 months.
How eNPS is Calculated
- Promoters (score 9–10): Enthusiastic, loyal employees who actively advocate for the company
- Passives (score 7–8): Satisfied but not enthusiastic; vulnerable to poaching by competitors
- Detractors (score 0–6): Disengaged or unhappy employees who may spread negative sentiment
- Formula: eNPS = % Promoters − % Detractors (range: −100 to +100)
- Passives are excluded from the calculation but their count affects the percentages
Best Practices for Running eNPS Surveys
- Always pair the eNPS question with 1–2 open-ended follow-up questions to understand the 'why'
- Run eNPS on a consistent cadence (quarterly is most common) for meaningful trend data
- Segment results by department, tenure, and manager to surface pockets of low engagement
- Communicate results and planned actions back to employees to build trust in the process
- Avoid benchmarking eNPS across industries without context - scores vary widely by sector
CultureMonkey
Measure eNPS automatically with CultureMonkey
Run automated eNPS surveys on a cadence that fits your team - get real-time scores, driver breakdowns, and actionable insights in one dashboard.
See eNPS in action →