eNPS survey software for real employee sentiment

An eNPS (Employee Net Promoter Score) survey measures how likely employees are to recommend their organization as a place to work. Employees rate this on a scale from 0 to 10. Based on responses, employees are grouped as promoters, passives, or detractors to calculate the overall eNPS score and assess workplace loyalty.

An eNPS survey asks employees how likely they are to recommend the company as a workplace. Responses are scored from 0 to 10 and categorized into promoters, passives, and detractors. Organizations use this data to calculate the eNPS score, understand employee sentiment, and identify areas that need improvement.

Companies calculate an eNPS score by subtracting the percentage of detractors from the percentage of promoters. Employees rate their likelihood to recommend the organization on a scale from 0 to 10. Scores of 9-10 are promoters, 7-8 are passives, and 0-6 are detractors. The final score ranges from -100 to +100. See how eNPS benchmarks compare across industries.

An eNPS survey usually includes one primary question: "How likely are you to recommend this organization as a place to work?" rated from 0 to 10. Many organizations add a follow-up question asking employees why they gave that score, helping leaders understand the reasons behind employee sentiment.

A score above 0 means more promoters than detractors. Above +20 is strong; above +50 is excellent. CultureMonkey customers have tracked real gains: Robertshaw grew eNPS from 9.21 to 38.11 (4x in 3 years), and Bristlecone reached 59.76 with 87% participation across 2,200+ employees.

Organizations typically run eNPS surveys every quarter or twice a year to track employee sentiment consistently. Regular surveys help leaders monitor engagement trends, identify emerging concerns early, and evaluate whether workplace initiatives are improving employee experience and loyalty over time.

Companies can improve their eNPS score by analyzing employee feedback, identifying common concerns, and taking visible action to address them. Improving leadership communication, career growth opportunities, workplace culture, and manager effectiveness often helps increase employee loyalty and engagement over time.

Most eNPS surveys are designed to be anonymous so employees can share honest feedback without fear of identification. Modern survey platforms protect anonymity through response thresholds, data aggregation, and privacy controls, ensuring organizations receive reliable insights while maintaining employee trust.

CultureMonkey is SOC 2 Type II audited, ISO 27001 certified, and GDPR compliant. Employee responses are anonymized through response thresholds and data aggregation. The platform supports EU data residency and provides full audit trails. HR, IT, and legal teams can deploy CultureMonkey without additional compliance review in most regulated industries. Learn more about our research methodology.

CultureMonkey delivers eNPS surveys through WhatsApp, Slack, email, text messages, and kiosk devices. Each channel targets a different workforce segment: Slack and email for desk workers, WhatsApp and text messages for mobile-first teams, and kiosks for frontline and on-site employees. This multi-channel approach reduces friction and increases participation.

CultureMonkey focuses on eNPS with multi-channel delivery, manager-level dashboards, and AI-driven action plans. Unlike generic employee survey tools, it includes mNPS for manager effectiveness and anonymous feedback by default. See a detailed comparison of employee engagement survey software to evaluate features, pricing, and integrations across leading vendors.

CultureMonkey offers custom pricing based on organization size and feature requirements. There is no public per-seat price; teams typically start with a guided demo to scope their needs. The platform includes onboarding support, survey design assistance, and ongoing People Science advisory at no extra cost within the subscription.

CultureMonkey integrates with HRIS platforms, SSO providers, Slack, Microsoft Teams, WhatsApp Business API, and email systems for automated survey delivery. Employee data syncs from your HRIS so surveys target the right audience by department, location, or manager. See all integrations.

Most organizations launch their first eNPS survey within five weeks of onboarding. Aujan Group launched surveys to 2,000 employees across five languages in seven days. CultureMonkey provides a dedicated onboarding specialist, pre-built survey templates, and HRIS sync to accelerate setup without IT dependencies.