⚡ TL;DR
- Bristlecone runs employee listening around the MCARES framework covering 5 pillars: Career, Alignment, Recognition, Empowerment, and Strive.
- Annual MCARES surveys and Care eNPS created a steady listening rhythm across the organization from 2022.
- CultureMonkey's Workday integration enabled accurate employee data without manual uploads.
- 87% participation was achieved by distributing surveys via email and MS Teams.
- More than 1,500 action plans were created, with 95% implemented using a Kanban board to track progress.
- 300+ managers gained direct visibility into team-level feedback and sentiment through manager dashboards.
Approach: The MCARES framework for employee listening
At Bristlecone, employee listening is built around MCARES — the company's internal framework for understanding what shapes employee engagement. The framework focuses on five pillars: Career (goal setting, development, growth), Alignment (vision, values, camaraderie), Recognition (timely appreciation and learning from failure), Empowerment (autonomy, communication, accountability), and Strive (work-life balance, wellness, sustainability).
Beyond annual surveys: maintaining an ongoing conversation
Bristlecone's goal was not simply to run an engagement survey once a year. Using the MCARES framework, the company focuses on maintaining an ongoing conversation with employees about their experience at work and the factors that influence engagement across teams.
Solutions: Powering MCARES-driven listening across 2,200+ employees
Enabled continuity across survey cycles
Annual MCARES surveys and Care eNPS helped create a steady listening rhythm across the organization from 2022. CultureMonkey's flexible platform supported the custom MCARES survey model while making engagement insights accessible to leaders and managers.
Extended insights to 300+ managers
Feedback visibility reached managers as well as leadership, helping make employee listening more actionable at the team level. CultureMonkey's manager dashboards gave 300+ managers direct access to team-specific sentiment and engagement data.
Bridging the perception gap
CultureMonkey identified how employees perceived engagement efforts and where improvements were needed to better align organizational intent with actual employee experience. A 12.8% improvement in employee perception of engagement efforts reflected stronger organizational confidence.
Connected employee data via Workday
Accurate employee data from Workday integration enabled Bristlecone to run engagement surveys efficiently — no manual uploads, consistent org hierarchy, and reliable segmentation across all teams.
Build a culture that listens when it matters most
See how CultureMonkey helps technology companies build continuous listening programs with real manager accountability.
Results: Stronger engagement and employee advocacy
With CultureMonkey, Bristlecone built a strong engagement data foundation across its workforce. Year-over-year visibility into engagement trends enables more confident people decisions — and a listening culture that keeps getting stronger.