⚡ TL;DR
- United Bank relied on manual survey processes with limited visibility into patterns or disengagement across 54 functions.
- Across 7 regions and 15 business units, leaders needed a structured, data-informed approach to engagement.
- CultureMonkey's People Science team built a custom driver framework unique to United Bank and scientifically validated.
- Over 80% participation was achieved through customizable survey design that resonated across all employee roles.
- United Bank's engagement score was found to be 10% higher than financial organizations of similar size.
- Growth & Development was 13% above the industry benchmark, guiding a refocused development and leadership strategy.
Challenges: Unclear signals around employee engagement and sentiment
Need to move beyond manual measurement
United Bank had relied on manual survey processes that offered limited visibility. Without a structured system, it was difficult to spot patterns, compare results, or identify pockets of disengagement across the organization with confidence.
Fragmented visibility across distributed teams
Across 54 functions and 7 regions, leaders wanted deeper clarity into how employees felt supported and engaged. Understanding engagement across 15 business units required a more structured, data-informed approach.
Solutions: Building a people-science-driven listening system
A secure, scalable survey engine for 2,000+ employees
CultureMonkey enabled seamless deployment across all functions and regions, with automated reminders and real-time visibility into participation. This contributed to United Bank achieving over 80% completion across teams.
A custom driver framework unique to United Bank
With support from CultureMonkey's People Science team, the bank's priority drivers were mapped to a research-backed framework — creating a model that was unique to United Bank, scientifically validated, and consistent across all teams and regions.
Enabling leaders to spot patterns with clarity
CultureMonkey's dashboards simplified complexity, giving leaders clear visibility from high-performing business units to locations needing immediate attention — creating unprecedented clarity for action planning.
“CultureMonkey made it easy to automate our employee engagement surveys while still giving us the flexibility to customize them. Their real-time data analysis, combined with insights from the People Science team, helped us uncover key focus areas, align our strategy with industry benchmarks, and strengthen our leadership development efforts.”
Build a listening program that outperforms your industry
See how CultureMonkey's People Science team helps financial institutions build custom driver frameworks and benchmark against peers.
Results: Greater clarity on experience, priorities, and progress
United Bank's partnership with CultureMonkey transformed engagement from an annual exercise into a structured intelligence system. Leaders gained clear visibility from high-performing business units to locations requiring immediate focus — and a custom driver framework that will remain relevant as the organization grows.