Candidate experience survey

Candidate experience surveys, one stage at a time

Ask once at the end and the answers have already blurred together. Short surveys at each hiring stage, running on their own, are the entry point to the wider candidate experience platform.

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What it is

A short survey at each stage, not one long one at the end

  • Tied to each stage

    Each survey asks only about the step just taken, so a weak result points at that step rather than at hiring in general.
  • Short by design

    A handful of questions, not a long candidate experience feedback form. Build the set once and reuse it, starting from the candidate experience survey questions each stage calls for.
  • Confidential in reporting

    Candidate scores stay hidden until a cohort meets the candidate-specific threshold, so a small group cannot be read back to one person.
  • Hiring managers too

    When a new hire joins, a survey goes to their hiring manager about the search itself. See how a hiring manager feedback survey is scoped.
When to send

The moments worth asking about

Decision points are where the experience is formed, and where a candidate can still tell you something specific. Before running a survey at all, the candidate experience checklist is worth a pass: some of what a survey would tell you is fixable without asking, and the candidate experience best practices cover how to run the survey itself.

  1. After application

    Was the role clear, was the process explained, did anyone acknowledge it. Most often invisible, most cheaply fixed.
  2. After each interview

    Panel quality, preparation, fairness, and whether the candidate knew what came next.
  3. At the offer decision

    Including those rejected and those who declined. The most diagnostic answers you will get.
  4. At the onboarding handoff

    Hand off cleanly into employee lifecycle surveys from day one.
Running it

The program should not need anyone to press send

Anything depending on someone remembering will not survive a hiring surge, which is exactly when the data matters most.

  • Automatic as candidates enter

    Turn a stage on and it issues its own surveys on its own cadence. Nobody builds a list.
  • Reaches people without a work inbox

    100+ languages over email, WhatsApp and SMS. See multilingual candidate surveys.
  • Synced with your systems

    A candidate ID in the UI and over API keeps timing and audience aligned with your stack. See candidate experience ATS integration.
  • Read like the rest of your listening

    Same dashboards and cuts as your employee programs, with the full set of candidate experience metrics broken down separately.
FAQ

Candidate experience surveys, answered

What is a candidate experience survey?

A candidate experience survey, also called a candidate feedback survey, collects structured feedback from job candidates, and optionally from hiring managers, about a specific stage of the recruitment process. It measures how the hiring journey is perceived at the point it happens, so talent teams can fix friction, protect employer brand and improve offer acceptance. CultureMonkey runs these on the same platform as employee engagement and employee lifecycle surveys, so listening starts before someone is hired and continues through onboarding, tenure and exit.

When should you send a candidate experience survey?

Send a short survey at each decision point rather than one long survey at the end: after application, after each interview stage, at the offer decision including candidates who were rejected or declined, and at the handoff into onboarding. Stage-triggered surveys tie feedback to a specific step, which is what makes the results fixable rather than merely interesting.

How is a candidate experience survey different from an employee engagement survey?

A candidate experience survey runs before someone is hired and measures the recruitment journey, while an employee engagement survey measures the experience of current employees. CultureMonkey runs both on one platform with a consistent set of drivers, and a candidate reporting threshold set separately from the employee one, so the two results sit on the same line without sharing the same cut-off.

Can you survey candidates you rejected?

Yes. Surveys can be routed at the offer stage to everyone who reached it, including candidates who were rejected and candidates who declined an offer. Those responses tend to be the most diagnostic, because they surface the friction that costs you acceptances, and they stay subject to the same candidate reporting threshold as every other cut.

Can candidates be identified in candidate survey results?

Candidate records are identified, because a candidate ID has to match back to your applicant tracking system for the survey to reach the right person at the right stage. What protects the responses is the reporting layer: a candidate-specific threshold, set separately from the employee one, hides scores for any cut that falls below it, so a small cohort cannot be narrowed down to one individual. Access is also role-based, with hiring managers seeing results for their own hiring only.

Do candidate surveys work for high-volume or frontline hiring?

That is where they matter most, and where email alone fails. Surveys ship in 100+ languages and go out over the same multilingual, omni-channel delivery as employee surveys, including WhatsApp and SMS, so candidates who never touch a corporate inbox during the process still get asked.

See a stage-by-stage program running on your hiring

Every stage, every candidate, on the platform already measuring your employees.

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