Hospitality Employee Engagement and eNPS Benchmark 2026
Hospitality employees score 8.29 out of 10 on engagement in CultureMonkey's 2026 benchmark, 1st of the 14 industries with a full driver breakdown and above the 8.05 all-company average. Average eNPS is +31 (strong zone).
Drivers and regions appear here only when at least 3 companies in hospitality have data for them, so this page can list fewer than the all-industry tables. Rankings cover the 14 industries with a full driver breakdown.
Hotel and hospitality employee engagement at a glance
Where hotel and hospitality employees rate their workplace highest
- Innovation is the area hotel and hospitality teams rate most highly. It scores 9.01, 0.87 above the all-company Innovation score of 8.14.
- Autonomy follows, with staff rating their freedom to make decisions. It scores 8.79, 0.57 above the all-company Autonomy score of 8.22.
Hospitality's highest-rated areas as a share of the full 10-point scale
Innovation: hospitality vs all companies
Where hotel and hospitality engagement falls short
- Rewards is the lowest-rated area for hotel and hospitality staff. It scores 7.45, still 0.31 above the all-company Rewards score of 7.14.
- Work-Life Balance is the second lowest-rated area for hospitality employees. It scores 7.91, still 0.25 above the all-company Work-Life Balance score of 7.66.
- Communication completes the three lowest-rated areas for hospitality teams. It scores 8.08, still 0.14 above the all-company Communication score of 7.94.
How far Hospitality's three lowest-rated areas sit from the all-company score
Communication has the strongest link to eNPS of all 22 drivers (0.54), so it is the highest-payoff fix.
Reach hotel and hospitality teams without company email using frontline surveys.
Hotel and hospitality employee engagement by region
Hospitality engagement by region, ranked
See engagement by region across every industry.
Ranked below: Finance (8.25)
Questions about hotel and hospitality employee engagement
What is the average employee engagement score in the hotel and hospitality industry?
Hospitality employees score 8.29 out of 10 on engagement in CultureMonkey's 2026 benchmark, above the 8.05 all-company average. Hospitality companies in the top quartile start at 8.78.
What is a good eNPS for hotels and hospitality companies?
Hospitality's average eNPS is +31, in the strong zone and above the 10 to 30 good range. The all-company median is +26.
What do hotel and hospitality employees rate lowest?
Of the drivers with enough answers to report, hospitality employees rate Rewards lowest at 7.45, then Work-Life Balance at 7.91 and Communication at 8.08. All three still sit above the all-company scores.
What do hotel and hospitality employees rate highest?
Of the drivers with enough answers to report, hospitality employees rate Innovation highest at 9.01, followed by Autonomy at 8.79. Both sit above the all-company scores.
How engaged are hotel and hospitality staff?
Hospitality employees score 8.29 out of 10, 1st of the 14 industries with a full driver breakdown, with an average eNPS of +31.
What engagement score puts a hotel or hospitality company in the top quartile?
Top-quartile hospitality companies start at 8.78 out of 10, against an industry score of 8.29. The percentile calculator shows where your own score ranks.
Which region has the highest hotel and hospitality employee engagement?
APAC leads at 8.52 and North America is lowest at 7.94, out of the two regions with enough answers to report for hospitality.
Where should hospitality leaders start if they want a higher eNPS?
Start with Communication. It scores 8.08 in hospitality, 0.14 above the all-company score of 7.94, and across all 22 drivers it has the strongest link to eNPS (0.54), so it is the highest-payoff fix.
Your hotel teams are already engaged. Are you keeping them?
Put your own engagement score and eNPS beside the Hospitality figures in the CultureMonkey Employee Engagement Benchmarks, then turn the lowest-rated area, Rewards, into an action plan your managers can run.
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