Telecommunications Employee Engagement and eNPS Benchmark 2026
Telecommunications employees score 7.55 out of 10 on engagement in CultureMonkey's 2026 benchmark, 13th of the 14 industries with a full driver breakdown and below the 8.05 all-company average. Average eNPS is +6 (neutral zone).
Drivers and regions appear here only when at least 3 companies in telecom have data for them, so this page can list fewer than the all-industry tables. Rankings cover the 14 industries with a full driver breakdown.
Telecom employee engagement at a glance
- Work-Life Balance scores 7.78, above the all-company score of 7.66, while Social Connection scores 7.50, 0.86 below the all-company score.
- APAC (8.21) is more than 1 point above Europe (7.06).
Where telecom employees rate their workplace highest
- Autonomy is the highest-rated area for employees across telecom companies. It scores 7.84, 0.38 below the all-company Autonomy score of 8.22.
- Purpose Alignment is the second highest-rated area across telecom companies. It scores 7.78, 0.65 below the all-company Purpose Alignment score of 8.43.
Telecommunications' highest-rated areas, with the all-company score marked
Where telecom employee engagement falls short
- Recognition is the lowest-rated area for employees across telecom companies. It scores 7.23, 0.40 below the all-company Recognition score of 7.63.
- Growth & Development is the second-lowest area for telecom companies. It scores 7.27, 0.62 below the all-company Growth & Development score of 7.89.
- Communication completes the three lowest-rated areas for employees in telecom. It scores 7.36, 0.58 below the all-company Communication score of 7.94.
Telecommunications' three lowest-rated areas beside the all-company score
Communication has the strongest link to eNPS of all 22 drivers (0.54), so it is the highest-payoff fix.
See which of the 22 drivers move eNPS most across companies.
How telecom employee engagement varies by region
Telecom engagement across regions
See engagement by region across every industry.
Ranked above: Creative and Media (7.67)Ranked below: Education (6.98)
Common questions about telecom employee engagement
What is the average employee engagement score in telecom?
Telecom employees score 7.55 out of 10 on engagement in CultureMonkey's 2026 benchmark, below the 8.05 all-company average. Telecom companies in the top quartile start at 8.01.
What is a good eNPS for telecom companies?
Telecom's average eNPS is +6, in the neutral zone and below the 10 to 30 good range. The all-company median is +26.
What do telecom employees rate lowest?
Of the drivers with enough answers to report, telecom employees rate Recognition lowest at 7.23, then Growth & Development at 7.27 and Communication at 7.36. All three sit below the all-company scores.
What do telecom employees rate highest?
Of the drivers with enough answers to report, telecom employees rate Autonomy highest at 7.84, followed by Purpose Alignment at 7.78. Both are the highest-rated areas yet still sit below the all-company scores.
How engaged are telecom employees?
Telecom employees score 7.55 out of 10, 13th of the 14 industries with a full driver breakdown, with an average eNPS of +6.
What engagement score puts a telecom company in the top quartile?
Top-quartile telecom companies start at 8.01 out of 10, against an industry score of 7.55. The percentile calculator shows where your own score ranks.
Which region has the highest telecom employee engagement?
APAC leads at 8.21 and Europe is lowest at 7.06, out of the four regions with enough answers to report for telecom.
Where should telecom leaders start if they want a higher eNPS?
Start with Communication. It scores 7.36 in telecom, 0.58 below the all-company score of 7.94, and across all 22 drivers it has the strongest link to eNPS (0.54), so it is the highest-payoff fix.
Telecom trails on almost every driver. Find out where you break the pattern
Put your own engagement score and eNPS beside the Telecommunications figures in the CultureMonkey Employee Engagement Benchmarks, then turn the lowest-rated area, Recognition, into an action plan your managers can run.
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