Getting Started

New to CultureMonkey? Start here.

11 articles

All Getting Started articles

Looking for something else? See every help article A-Z.

Orientation

A tour of the dashboardA card-by-card guide to the CultureMonkey Dashboard - the overall score, participation rate, eNPS, the over-time trends, and the driver heatmap - plus how to filter by date, view breakdowns, and how the manager view differs.
Key concepts every new user should knowA plain-English tour of the core ideas in CultureMonkey - engagement scores, drivers, question types, eNPS, survey types, participation, sentiment, benchmarks, anonymity, segments, actions and channels - each with a definition, why it matters, and an example.
What is CultureMonkey?A complete orientation to the platform - what CultureMonkey does, who it's for, how the Listen→Analyse→Act loop works, a tour of every module, and where to start.

Support

Getting help and contacting supportEvery way to get unstuck in CultureMonkey - searching this Help Center, using in-app help, and reaching the support team - plus exactly what to include so your request gets resolved fast.

Reference

Glossary of CultureMonkey termsAn A-Z reference to the vocabulary you'll meet across CultureMonkey - from action plans and anonymity thresholds to view-as and word clouds - each with a plain definition and a link to learn more.

Trust

How anonymity keeps your feedback safeA friendly overview of how CultureMonkey protects employee anonymity - response thresholds, anonymous vs identified surveys, what admins and managers can and can't see, and how to reassure your people so they answer honestly.

Access

Roles

Understanding roles in CultureMonkeyA complete guide to the roles in CultureMonkey - Super Admin, Sub Admin, Manager, Report Viewer and Employee - what each one can see and do, how access is scoped, how to assign a role, and how to choose the right one for each person.

Onboarding

Your first 30 days as an adminA week-by-week rollout plan for a new CultureMonkey admin - set up your account and people in week one, build a survey in week two, launch and drive participation in week three, and analyse and act in week four.

Profile

Your profile and notification settingsHow to open and edit your CultureMonkey profile - your name, email, timezone and preferred survey language - plus how to change your password, understand your initials avatar, and what each setting actually affects.