Feedback
Understand comments, sentiment and open text.
13 articlesAll Feedback articles
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Viewing
- Browse all feedback across your surveysA guide to the Feedback module in CultureMonkey - one place to read every open comment from every survey, pulse, and proactive channel, with sentiment tags, driver tags, source badges, and full anonymity.
- Filter feedback by sentimentHow to quickly surface positive, neutral, or negative comments using the sentiment filter, and how to combine it with team, manager, and driver filters using Match All or Match Any.
- Search and star feedbackHow to find a specific comment by keyword using global search, star the feedback that matters most, filter the Feedback module down to only your starred items, and use stars as a lightweight follow-up list.
Conversations
- Continue and track feedback conversationsHow to manage ongoing anonymous conversations in CultureMonkey - where to find them, how to reply, how the open and resolved statuses work, how notifications keep both sides in sync, and how to close the loop.
- Start a conversation from a piece of feedbackHow to reply to anonymous feedback and open a private, two-way thread with the author - how anonymity is preserved at every step, what the employee sees, and how to control who on your team can start these conversations.
Actions
Comment Analytics
- Drill into a theme with Topic ExplorerHow to open a topic in Topic Explorer to see the sentiment, volume, and every comment behind a theme, filter within it, and turn what you find into action.
- Explore AI topics with Comment AnalyticsHow CultureMonkey uses AI to read every open-text comment, group it into themes, and show you the topics your people are really talking about - and how to read the topic list, volumes, and sentiment.
Sentiment
- Manually edit feedback sentimentHow to override the AI-assigned sentiment on an individual comment in CultureMonkey, when it makes sense to do it, what it changes downstream, and who is allowed to.
- Understand sentiment scoresHow CultureMonkey turns open-text feedback into a sentiment score, the exact thresholds that sort comments into Happy, Neutral, Sad and Mixed, what powers the analysis, and how far to trust it.
- View driver-level sentiment in feedbackHow to see which engagement drivers your comments skew positive or negative on - reading driver tags on feedback, the Driver Stats view, and the top positive and negative drivers behind your feedback.