Building Surveys
Create surveys, questions, drivers and templates.
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Question types
- Add the eNPS question to a surveyHow to include CultureMonkey's built-in eNPS question in a survey - the 0-10 scale, the standard wording you can customize, automatic promoter/passive/detractor classification, the open-text follow-up, and the one-per-survey rule.
- Conditional and follow-up questionsHow to ask a follow-up question based on a previous answer - for example, asking detractors "what's the reason?" - including which triggers are supported, how to set one up, and how conditional answers show up in reporting.
- Custom eNPS-style questionsHow CultureMonkey supports NPS-style 0-10 questions with your own wording - such as product or customer NPS - beyond the standard employee eNPS, and how those custom scores are classified and reported.
- Grid (matrix) questionsHow to build a grid question in CultureMonkey - one shared rating scale asked across several statements - including rows, columns, how each row maps to a driver, and how grid answers show up in reports.
- Image and emoji answer options for questionsHow to give survey questions a visual answer format in CultureMonkey - the emoji (smiley) rating scale, adding your own logo image to a survey, and where image-based answer options fit today.
- Multiple-select (multi-choice) questionsHow to use multiple-select questions in CultureMonkey - adding options, selection limits, how multi-select answers are reported (why the percentages add up to more than 100%), and when to reach for this type instead of single-select.
- Open-ended (free-text) questionsHow free-text questions work in CultureMonkey - how to add them, what respondents can type, why they carry no score, how their answers surface in the Feedback section with sentiment and word clouds, what they mean for anonymity, and how to write ones that get honest, useful answers.
- Rating scale questionsHow CultureMonkey's core rating (Likert) question works - the 5-point scale and the eight ready-made scale labels, how each answer maps to a driver score, how it's reported as an average and as favorable/neutral/unfavorable, when to use it, and how to word one well.
- Single-select (single choice) questionsHow single-select questions work in CultureMonkey - adding options, whether they carry scores or drivers, how the answers are reported as a distribution, and when to use single-select instead of multiple-select or rating.
- Use the question libraryHow to find and use CultureMonkey's built-in question library - a bank of pre-written, driver-mapped, benchmarked questions - in the survey builder, and why library questions keep your reporting consistent and comparable.
Question options
- Allow comments on a questionHow to let respondents add an optional written comment to a rating or choice question in CultureMonkey - enabling the "Enable comments" option, customizing the placeholder, and where those comments land in your Feedback reports.
- Reorder questions and sectionsHow to change the order of questions within a section, rearrange whole sections by drag-and-drop, and control where the eNPS block appears - and how each choice shapes the respondent's experience.
- Required questions and the skip / "not applicable" optionHow to make a question mandatory or optional, how the skip / "not applicable" choice works, and why skipped answers are left out of your averages and response counts.
- Translate a survey into multiple languagesHow to run one survey in several languages - turning on multilingual mode, adding languages, auto-generating and editing translations, how each employee's language is chosen, and what happens when a translation is missing.
Survey configuration
- Brand your surveyHow to make a CultureMonkey survey look like it came from your organization - the logo participants see, the background, and the welcome and thank-you messages - plus how account-level branding and per-survey overrides fit together.
- Section visibility rulesHow to show or hide a whole survey section based on who the respondent is - the rule builder, the conditions supported, the "Rules Active" badge, and how visibility affects each person's path and your reports.
- Set a survey's basic detailsA deep dive into the first step of the survey builder - the survey name, participant label, description, completion message, branding, identity, and question settings that shape every survey before you add a single question.
Templates
- Browse and use survey templatesHow to find, preview and launch CultureMonkey's ready-made survey templates - where the template library lives, what categories and template types exist, what's inside each one, and how to start a new survey from a template in a couple of clicks.
- Manage your survey templatesHow to work with your template library in CultureMonkey - the difference between standard and custom templates, what you can and can't edit, and how to rename, refine, download and organize the templates your team reuses.
- Save a survey as a custom templateHow to turn a survey you've already built into a reusable custom template for your account - what carries over, how to name it, where custom templates appear, and when reusing one is the right call.
Config
- Choose the right drivers for your surveyWhat engagement drivers are, the default drivers CultureMonkey ships with, how each question is mapped to a driver, and how to pick default or custom drivers so your survey turns into clear, actionable reports.
- Group follow-up questions with sub-driversHow sub-drivers work in CultureMonkey - a second taxonomy that groups the rating follow-up questions asked underneath your survey questions, so their scores roll up on their own instead of blending into driver scores.
- Set survey anonymityHow to choose Anonymous or Non-anonymous for a survey in CultureMonkey - what each mode changes in your reports, how it moves the response threshold, the one-way caution about switching back, and when to use each.
- The response threshold for a surveyWhat the response (anonymity) threshold is at the survey level, the default minimum of 3, how it decides when a group's results appear, and how to set or adjust it without exposing small teams.
Survey lifecycle
- Clone (duplicate) a surveyHow to copy an existing survey in CultureMonkey to reuse it next cycle - where the Clone action lives, exactly what carries over (questions, sections, settings) versus what resets (dates, responses, audience), and when to clone instead of using a template.
- Close, delete, or archive a surveyWhat actually happens when you end a live survey, delete a draft, or hide a completed survey from your dashboard - which actions are permitted, which are permanent, and what each one does to your data.
- Extend or reopen a survey deadlineHow to push back the end date on a live CultureMonkey survey, what happens to reminders and reporting when you do, why a closed survey can't simply be reopened, and the cautions to keep in mind before you change a deadline.
- Launch or schedule a surveyHow to take a built survey live in CultureMonkey - publishing right away or scheduling a start date and time, setting an end date, running your pre-launch checklist, and understanding the draft → published → running → ended lifecycle.
- Preview a survey before sendingHow to see exactly what employees will see - using the Preview link to walk the respondent experience, sending yourself a test email, checking it on desktop and mobile, and using a test survey for a full dry run.
Create
- Create a survey from scratchA complete, step-by-step guide to building a custom survey in CultureMonkey - from naming and branding, through every question type and audience option, to choosing a channel, scheduling reminders, previewing and launching.
- Organize a survey with sectionsWhat sections are, why they make surveys and reports easier to read, and how to add, name, edit, reorder and delete them in the CultureMonkey survey builder.